1. Information We Collect
When you use The Warranty portal, we collect only data necessary to authenticate product ownership and service warranties:
- Contact Details: Full name, mobile phone number, company/business name, state, city, and postal pincode.
- Product Hardware Metadata: Scanned QR code raw data, product serial numbers, batch numbers, purchase dates, and warranty activation dates.
- Authentication Records: Encrypted session tokens, one-time verification passwords (OTPs), and password reset tokens.
2. Purpose & Use of Collected Data
We process your data exclusively for the following legitimate purposes:
- To cross-reference scanned product codes against manufacturing batch records.
- To calculate accurate warranty validity durations and claim eligibility.
- To facilitate communication between customers, certified dealers, and authorized service centers for repairs or component replacements.
- To transmit crucial product safety notifications, service advisories, and security OTPs.
3. Zero Third-Party Marketing or Data Selling
The Warranty platform does not sell, lease, or monetize user profile records to third-party advertisers, data aggregators, or external marketing entities. Your information remains confidential within the authorized warranty service and manufacturing network.
4. Data Protection & Encryption
All data in transit is protected using modern Secure Sockets Layer / Transport Layer Security (SSL/TLS HTTPS) encryption protocols. Access to backend databases is protected through restricted multi-factor authorization and managed under strict security configurations.
5. User Rights & Data Controller Contact
You have the right to request verification, correction, or updating of your registered contact information. For all privacy inquiries or data requests, contact our privacy officer at:
Platform: The Warranty
Email: support@thewarranty.in
Address: Plot No. 1 to 3, Shree Sharda Industrial Park-1, Kadodara, Surat, Gujarat — 394327